Privacy policy

Privacy Policy

Last Updated: 13 March 2026

Introduction

At Infinity Clocks, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at infinityclocks.com.au or make a purchase from our store.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and are committed to ensuring that your personal information is handled in accordance with applicable privacy laws.

Please read this Privacy Policy carefully. By using our website or services, you consent to the collection and use of your information as described in this policy.

Contact Information

Trading Name: Infinity Clocks
Business Structure: Sole Trader
ABN: 85 224 569 709
Email: peter@infinityclocks.com.au
Mailing Address: P.O. Box 153, Toowong QLD 4066, Australia
Website: https://infinityclocks.com.au

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website.

Personal Information You Provide:

Account Information: Name, email address, password (if you create an account)
Order Information: Billing and shipping address, phone number, payment information
Communication Information: Information you provide when contacting us, including email correspondence, chat messages, or phone calls
Marketing Preferences: Your preferences for receiving marketing communications

Information Automatically Collected:

Device Information: IP address, browser type, operating system, device identifiers
Usage Information: Pages visited, time spent on pages, links clicked, referring website
Location Information: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy below)

Order and Transaction Information:

Products purchased, order history, transaction amounts
Shipping and delivery information
Returns and refund requests

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process and Fulfill Orders:

Process your purchases and payments
Arrange shipping and delivery
Send order confirmations and updates
Handle returns, exchanges, and refunds
Communicate about your orders

To Provide Customer Service:

Respond to your enquiries and requests
Provide technical support
Resolve disputes and troubleshoot problems

To Improve Our Services:

Analyse website usage and customer behaviour
Improve our website, products, and services
Develop new products and features
Conduct research and analytics

For Marketing and Communications:

Send promotional emails about new products, special offers, and updates (with your consent)
Personalise your shopping experience
Display targeted advertisements

For Legal and Security Purposes:

Comply with legal obligations and regulations
Prevent fraud and protect against security threats
Enforce our Terms of Service
Protect our rights and property

We do not sell your personal information to third parties. We may share your information with the following parties:

Service Providers:

Shopify: Our e-commerce platform provider that hosts our store and processes transactions
Payment Processors: Secure payment gateways that process your payment information
Shipping Carriers: Australia Post and other courier services to deliver your orders
Email Service Providers: To send order confirmations, shipping updates, and marketing emails (with your consent)
Analytics Providers: Google Analytics and similar services to understand website usage

Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, or safety.

Business Transfers: If Infinity Clocks is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

What Are Cookies? Cookies are small text files stored on your device that help us recognise you and remember your preferences.

Types of Cookies We Use:

Essential Cookies: Required for the website to function properly (e.g., shopping cart, checkout)
Performance Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing to display relevant advertisements

Managing Cookies: You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Security Measures Include:

Secure Socket Layer (SSL) encryption for data transmission
Secure servers and data storage
Regular security assessments and updates
Restricted access to personal information
Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

Order Information: Retained for 7 years to comply with Australian tax and accounting requirements
Account Information: Retained until you request deletion or close your account
Marketing Information: Retained until you unsubscribe or withdraw consent
Website Analytics: Typically retained for 26 months (Google Analytics default)

7. Your Rights and Choices

Under Australian privacy law, you have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you

Correction: You can request that we correct inaccurate or incomplete information

Deletion: You can request that we delete your personal information (subject to legal retention requirements)

Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us

Withdraw Consent: You can withdraw your consent for data processing where we rely on consent as the legal basis

Complain: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights

To Exercise Your Rights: Contact us at peter@infinityclocks.com.au with your request. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of Australia, including the United States (where Shopify's servers are located). These countries may have different data protection laws than Australia. By using our services, you consent to the transfer of your information to these countries.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification (for significant changes)

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Australian Privacy Principles Compliance

We comply with the 13 Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), including:

Open and transparent management of personal information
Anonymity and pseudonymity options where practicable
Collection of solicited personal information only when necessary
Dealing with unsolicited personal information appropriately
Notification of collection of personal information
Use and disclosure of personal information only for permitted purposes
Direct marketing only with consent and opt-out options
Cross-border disclosure with appropriate safeguards
Adoption, use, and disclosure of government-related identifiers only when required
Quality of personal information
Security of personal information
Access to and correction of personal information
Complaints handling mechanisms

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Infinity Clocks
P.O. Box 153, Toowong QLD 4066, Australia
ABN: 85 224 569 709
Email: peter@infinityclocks.com.au
Business Hours: Monday to Friday, 8:00 AM – 6:00 PM AEST

Privacy Complaints: If you have a complaint about how we have handled your personal information, please contact us first. We will investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au