Returns & Refunds
Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you need to return an item or have received a damaged or defective product, we're here to help.
Our 30-Day Return Policy
We offer a hassle-free 30-day return policy on all clocks purchased from Chic Home Essentials.
Eligibility
- Items must be returned within 30 days of delivery
- Products must be in original, unused condition with all original packaging and accessories
- Clocks must not show signs of installation or use
- All original tags and labels must be attached
Refund Method
Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account after processing.
Return Shipping Costs
- Change of mind returns: Customer is responsible for return shipping costs
- Damaged, defective, or incorrect items: We cover all return shipping costs
Return or Exchange Request (Change of Mind)
Use this form if you'd like to return or exchange an item because it's not quite right for you.
Name *
Email *
Order Number *
Product Name *
What would you like to do? *
If exchanging, what would you like instead?
Reason for return/exchange *
Additional comments (optional)
Damaged, Defective, or Incorrect Items
If your item arrives damaged during shipping, has a defect, is missing parts, or you received the wrong product, we will make it right immediately.
What We Need
To help us resolve the issue as quickly as possible, please include clear photos of:
- The damaged or defective item
- All affected areas
- The shipping box (showing any visible external damage)
- Internal packaging where relevant
Please note: We can only assist with orders placed directly through Chic Home Essentials.
Submit a Damage Claim or Defect Report
Name *
Email *
Order Number *
Type of Issue *
Please provide a detailed description of the issue *
Preferred Resolution *
Supporting Images (required for damage claims) *
Please upload clear photos of the product, damage, and shipping container. For shipping damage claims, photos of the outer carton are required.
Supported formats: PDF, JPG, JPEG, PNG, MP4, MOV
Questions?
If you have any questions about our returns policy or need assistance, please don't hesitate to contact us. We're here to help make your experience as smooth as possible.
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