Shipping Policy

Processing & Dispatch

How long does it take to process my order?
All orders are processed within 1–2 business days (Monday to Friday, excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification with tracking information once your order has been dispatched.

Are there delays during peak periods?
During sales events and holidays, processing times may be slightly extended. We appreciate your patience during these busy times.

Delivery Times

Where do you ship?
We ship Australia-wide using trusted courier partners including Australia Post and other reputable carriers. We do not currently offer international shipping.

How long does delivery take?
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days (where available)

Are delivery times guaranteed?
Delivery timeframes are estimates and may vary depending on your location, courier service, and unforeseen delays. Remote and regional areas may experience longer delivery times.

Shipping Costs

Do I qualify for free shipping?
Yes! All orders over $100 receive free standard shipping anywhere in Australia. No code needed — free shipping is applied automatically at checkout.

How much does shipping cost for orders under $100?
A low flat rate applies to all orders under $100, calculated based on your delivery location and displayed clearly at checkout before payment.

Do large or heavy items cost more to ship?
Some larger wall clocks or multiple-item orders may incur additional shipping charges due to size and weight. These costs will be shown at checkout.

Order Tracking

How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can track your delivery at any time using our Infinity Clocks tracking page.

I haven't received my tracking information — what should I do?
If you haven't received tracking details within 2 business days of your order confirmation, please contact us at peter@infinityclocks.com.au.

Delivery Requirements

Do I need to sign for my delivery?
High-value orders may require a signature upon delivery for security purposes.

What happens if I'm not home?
If you're not home when your order arrives, Australia Post will attempt a Safe Drop — leaving your parcel in a safe place at your address. If no safe place is available, your parcel will be taken to the nearest Post Office or a 24/7 Australia Post Parcel Locker for collection. You'll receive an SMS or email with collection details.

Can you ship to a PO Box or parcel locker?
Yes, where the courier service allows. Please ensure you provide complete and accurate address details at checkout.

Parcel Lockers & Collection Points

Can I collect my order from a Parcel Locker?
Australia Post offers over 4,700 collection points across Australia, including Post Offices and free 24/7 Parcel Lockers. To have your order delivered to a Parcel Locker, register for a MyPost account at auspost.com.au and add your Parcel Locker as a delivery address at checkout.

Damaged, Lost or Incorrect Orders

My order arrived damaged — what do I do?
Contact us immediately at peter@infinityclocks.com.au with photos of the damage and packaging. We will arrange a replacement or refund as appropriate.

My tracking says delivered but I haven't received my order.
Contact us within 7 days. We will investigate with the courier and work to resolve the issue.

I received the wrong item.
Contact us within 7 days with your order number and photos of the item received. We will arrange for the correct item to be sent at no additional cost.

Shipping Delays

What causes shipping delays?
Delays may occasionally occur due to factors beyond our control, including courier service disruptions, extreme weather events, public holidays, and remote location access issues. We will keep you informed of any significant delays.

Contact Us

Email: peter@infinityclocks.com.au
Mailing Address: P.O. Box 153, Toowong QLD 4066, Australia
Business Hours: Monday to Friday, 8:00 AM – 6:00 PM AEST