Processing & Dispatch

How long does it take to process my order?
All orders are processed within 1–2 business days (Monday to Friday, excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification with tracking information once your order has been dispatched.

Are there delays during peak periods?
During sales events and holidays, processing times may be slightly extended. We appreciate your patience during these busy times.

Delivery Times

Where do you ship?
We ship Australia-wide using trusted courier partners including Australia Post and other reputable carriers. We do not currently offer international shipping.

How long does delivery take?
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days (where available)

Are delivery times guaranteed?
Delivery timeframes are estimates and may vary depending on your location, courier service, and unforeseen delays. Remote and regional areas may experience longer delivery times.

Shipping Costs

How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery location, order size, weight, and selected shipping method. All applicable fees are clearly displayed before payment.

Do large or heavy items cost more to ship?
Some larger wall clocks or multiple-item orders may incur additional shipping charges due to size and weight. These costs will be shown at checkout.

Do you offer free shipping?
From time to time we offer free shipping promotions, which will be advertised on our website and at checkout.

Order Tracking

How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. Use this to monitor your delivery through the courier’s website.

I haven’t received my tracking information — what should I do?
If you haven’t received tracking details within 2 business days of your order confirmation, please contact us at peter@infinityclocks.com.au.

Delivery Requirements

Do I need to sign for my delivery?
High-value orders may require a signature upon delivery for security purposes.

What happens if I’m not home?
The courier will leave a card with instructions for collection or redelivery. Please follow the courier’s instructions to arrange delivery.

Can you ship to a PO Box or parcel locker?
Yes, where the courier service allows. Please ensure you provide complete and accurate address details at checkout.

Damaged, Lost or Incorrect Orders

My order arrived damaged — what do I do?
Contact us immediately at peter@infinityclocks.com.au with photos of the damage and packaging. We will arrange a replacement or refund as appropriate.

My tracking says delivered but I haven’t received my order.
Contact us within 7 days. We will investigate with the courier and work to resolve the issue.

I received the wrong item.
Contact us within 7 days with your order number and photos of the item received. We will arrange for the correct item to be sent at no additional cost.

Shipping Delays

What causes shipping delays?
Delays may occasionally occur due to factors beyond our control, including courier service disruptions, extreme weather events, public holidays, and remote location access issues. We will keep you informed of any significant delays.

Contact Us

Email: peter@infinityclocks.com.au
Mailing Address: P.O. Box 153, Toowong QLD 4066, Australia
Business Hours: Monday to Friday, 8:00 AM – 6:00 PM AEST