About Us

What Information Do We Collect?

Information you provide directly:

1. Account Information: Name, email address, password

2. Order Information: Billing and shipping address, phone number, payment information

3. Communication Information: Email correspondence, chat messages, or phone calls

4. Marketing Preferences: Your preferences for receiving marketing communications

Information automatically collected:

1. Device Information: IP address, browser type, operating system

2. Usage Information: Pages visited, time spent, links clicked, referring website

3. Location Information: General geographic location based on IP address

4. Cookies: Information collected through cookies and similar technologies

Order and transaction information: Products purchased, order history, shipping details, returns and refund requests.

How Do We Use Your Information?

To process and fulfil orders: Process payments, arrange shipping, send order confirmations, handle returns and refunds.

To provide customer service: Respond to enquiries, provide technical support, resolve disputes.

To improve our services: Analyse website usage, improve products and features, conduct research.

For marketing: Send promotional emails (with your consent), personalise your experience, display targeted ads.

For legal and security purposes: Comply with legal obligations, prevent fraud, enforce our Terms of Service.

Who Do We Share Your Information With?

We do not sell your personal information. We may share it with:

1. Shopify: Our e-commerce platform that hosts our store and processes transactions

2. Payment Processors: Secure gateways that process your payment information

3. Shipping Carriers: Australia Post and other couriers to deliver your orders

4. Email Service Providers: To send order confirmations and marketing emails (with consent)

5. Analytics Providers: Google Analytics and similar services

We may also disclose information if required by law, or in the event of a business transfer or merger.

Cookies and Tracking Technologies

What are cookies? Small text files stored on your device that help us recognise you and remember your preferences.

Types of cookies we use:

1. Essential Cookies: Required for the website to function (shopping cart, checkout)

2. Performance Cookies: Help us understand how visitors use our site (Google Analytics)

3. Functional Cookies: Remember your preferences and settings

4. Marketing Cookies: Track browsing to display relevant advertisements

Managing cookies: You can control cookies through your browser settings. Disabling cookies may affect certain website features.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including SSL encryption, secure servers, regular security assessments, restricted access, and staff training.

No method of internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

How Long Do We Keep Your Information?

1. Order Information: 7 years (Australian tax and accounting requirements)

2. Account Information: Until you request deletion or close your account

3. Marketing Information: Until you unsubscribe or withdraw consent

4. Website Analytics: Typically 26 months (Google Analytics default)

Your Rights

Under Australian privacy law, you have the right to:

1. Access the personal information we hold about you

2. Correct inaccurate or incomplete information

3. Delete your personal information (subject to legal retention requirements)

4. Opt out of marketing emails at any time via the unsubscribe link

5. Withdraw consent for data processing where consent is the legal basis

6. Complain to the Office of the Australian Information Commissioner (OAIC)

To exercise your rights, contact us at peter@infinityclocks.com.au. We will respond within 30 days.

Third-Party Links & Children's Privacy

Third-party links: Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

Children's privacy: Our services are not directed to children under 18. We do not knowingly collect information from children. Contact us immediately if you believe we have done so.

International Data Transfers

Your information may be processed in countries outside Australia, including the United States (where Shopify's servers are located). By using our services, you consent to this transfer. We ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting an updated policy with a new "Last Updated" date, and by email for significant changes. Continued use of our services constitutes acceptance.

Privacy Complaints & Contact

If not satisfied with our response, contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au  |  Phone: 1300 363 992  |  Email: enquiries@oaic.gov.au