About Our Clocks

Are your clocks suitable for all rooms?

Yes! We offer clocks designed for every space - from kitchens and living rooms to offices and bedrooms. Browse our collections to find the perfect match for your décor.

How do I choose the right size clock?

Consider your wall space and viewing distance. As a general guide, larger rooms benefit from clocks 30cm or larger, while smaller spaces work well with 20-30cm clocks. Dimensions are provided on each product page.

Are your clocks genuine?

Yes — absolutely. Infinity Clocks is an Authorised Australian Reseller of all the brands we stock, including Newgate, Artiss, and Kreafunk. Every clock we sell is a genuine product sourced directly through authorised distribution channels, backed by the manufacturer's warranty.

Do you sell outdoor clocks?

Yes! We stock a range of weather-resistant outdoor wall clocks suitable for alfresco areas, patios, verandas, and garden walls. Browse our Outdoor Wall Clocks collection to find the right clock for your outdoor space. Not sure what to look for? Read our Outdoor Clocks Buyer’s Guide for expert tips.

Customer Support

How can I contact customer support?

Our friendly support team is here to help! You can reach us at peter@infinityclocks.com.au and we'll respond promptly to assist you.

Do you offer gift wrapping?

We don’t offer gift wrapping at this stage, but every order is carefully and securely packaged to arrive in perfect condition. If you’re buying as a gift, our digital gift cards are a great option — they let the recipient choose their own perfect clock.

Gift Cards

Do you sell gift cards?

Yes! Infinity Clocks gift cards are the perfect gift for anyone who loves beautiful timepieces. Available in a range of values, they’re ideal for birthdays, anniversaries, housewarmings, and any occasion where you want to give someone the freedom to choose their own clock.

How are gift cards delivered?

Gift cards are delivered digitally by email. Once purchased, the recipient receives an email containing their unique gift card code, which they can use at checkout on our website.

How does the recipient redeem their gift card?

Simply enter the gift card code at checkout in the discount/gift card field. The value will be applied automatically to the order total. If the order total is less than the gift card value, the remaining balance stays on the card for future use.

Do gift cards expire?

Infinity Clocks gift cards do not expire, so the recipient can take their time choosing the perfect clock.

Can gift cards be used on any product?

Yes — gift cards can be used on any product across the Infinity Clocks store, including all wall clocks, mantel clocks, desk clocks, and alarm clocks.

Can I use a gift card with a discount code?

Yes, gift cards and discount codes can both be applied at checkout. The discount will be applied first, and the gift card will cover the remaining balance.

What if my order total is more than the gift card value?

No problem — simply pay the remaining balance using any of our accepted payment methods at checkout.

Orders & Payment

Do you have any discounts or promotions?

Yes! Buy any 2 clocks and get 10% off automatically at checkout. No discount code needed — the discount applies automatically when 2 or more clocks are added to your cart.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods through our checkout. All transactions are processed securely.

Is it safe to shop on your website?

Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our priority.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at peter@infinityclocks.com.au. Once an order has been dispatched, we may not be able to make changes.

Product Information

Are your clocks battery-operated or electric?

Most of our clocks are battery-operated for easy installation anywhere in your home. Some models also support USB or AC power — specific power requirements are listed on each product page.

What type of batteries do the clocks use?

Battery requirements vary by model and are specified on each product page. Most clocks use AA or AAA batteries, which are widely available.

Do the clocks come with mounting hardware?

Yes, most wall clocks include mounting hardware for easy installation. Detailed installation instructions are included with your clock.

Are the clocks silent or do they tick?

Many of our clocks feature silent sweep movements for quiet, tick-free operation — ideal for bedrooms, offices, and living spaces. Check individual product descriptions for the specific movement type, or browse our Silent Clocks collection.

Returns & Exchanges

What is your return policy?

We offer a 30-day easy returns policy. If you're not completely satisfied with your clock, you can return it within 30 days of delivery for a full refund or exchange.

How do I return an item?

Simply contact our customer support team at peter@infinityclocks.com.au, and we'll provide you with return instructions and a return label. Items must be in original condition with all packaging.

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping Australia-wide on all orders. Your clock will be carefully packaged and delivered right to your door.

How long does delivery take?

Most orders are dispatched within 1-2 business days. Delivery times vary by location but typically take 3-7 business days within Australia.

Do you ship internationally?

Currently, we focus on serving our Australian customers with the best possible service. International shipping may be available for select items - please contact us for more information.